FAQ

Account

Account
Account

If you don't have a Stagend account yet, head to: https://www.stagend.com/apply

You can use your email address or even connect through Facebook. Signing up and creating a Stagend account is totally free, whether you're looking to entertain events or organize your event!

Stagend may limit, suspend, or deactivate your account.

  • Your account may be temporarily deactivated due to your response rate.
  • In an effort to foster a trustworthy community and uphold the Terms of Service, your account may be deactivated during a review of Stagend accounts. The following may occur with or without notifying you directly.

Any upcoming pending or accepted events you have as either artist or organizer can be cancelled; you may not be entitled to any compensation for the event that were cancelled as a result of your suspension. We also may:

  • Communicate to the appropriate Artists or Organizers that their reservation was cancelled.
  • Refund organizers in full, regardless of the cancellation policy.
  • Contact organizers about alternative artists that may be available.

Should you decide you’d like to cancel your Stagend account you need to contact us support@stagend.com

Forgotten password: if you cannot log in to your Stagend account, please visit https://www.stagend.com/reset-request. Enter the email address you use for Stagend, and you’ll be emailed a link to reset your password. If you forgot your password and you’re already logged in to Stagend, first log out of your account, then click on the link.

Change password: in order to change your password first log out of your Stagend account, then follow the steps as if you forgot your password.

Facebook login: if you created a Stagend account by connecting to Facebook, you were not required to create a password. You can continue to log in via Facebook. If you’d like to create a Stagend password, first log out of your Stagend account, then follow the steps as if you forgot your password. Once you create a Stagend password, you’ll no longer be able to sign in using Facebook (but you'll still be connected to Facebook in your Stagend account). Instead, you can simply use your email address and newly-created password.

Benefits of connecting to Facebook include speed up registration and verify to your account.

To get in touch with a member of our team, visit our contact page. We're here to help you organizing a great entertainment for your event: explain your issue to us so that we can assist you as much as we can.

For problems with an artist or organizer, please first send a message to him/her to solve the problem between you before, during, and after your event.

If you let 3 consecutive booking enquiries expire, we will temporarily deactivate your listing. Temporary deactivation will ensure that organizers don’t continue to contact you without receiving a reply, and it will preserve your response rate.

To reactivate it, please contact us. It may take up to an hour for your listing to appear in search results after it has been reactivated. support@stagend.com